if you need help call me here :- +2001096499623
needed files here :-
if you own that device you may be faced a lot of problems like hang up at the starting withlogo , some times it hang in the android booting menu at start up ,of users has complaned about this brand .
so if you faced any og those problems you will need to make a hard reset if idoesnot work fine and the peoblem still facing you you will need to try downloading the original firmware of the phone
the following video in Arabic you may just follow the steps :-
i have tried it in my own it worked 100% .. you are responsible for any damage that happen to your phone if you made it the wrong way .